Spa & Wellness Manager at InterContinental Chiang Mai The Mae Ping
Hotel Brand: InterContinental
Location: Thailand, Chiang Mai
Hotel: Chiang Mai The Mae Ping (CNXWC), 153 Sridonchai Road Chang Khlan, Mueang Chiang Mai, 50100
Job number: 141769
Key Responsibilities Spa Operations & Guest Experience
- Oversee the daily operations of the luxury spa, ensuring all treatments and services meet five-star standards.
- Develop and maintain a wellness-focused spa menu, incorporating holistic therapies, signature treatments, and traditional Thai healing practices.
- Ensure a tranquil, clean, and aesthetically pleasing spa environment, adhering to strict hygiene and sanitation protocols.
- Maintain a guest-centric approach, ensuring personalized spa experiences and seamless service delivery.
- Manage the fitness center, ensuring state-of-the-art equipment, cleanliness, and exceptional service.
- Develop wellness programs, including yoga, meditation, personal training, and guided fitness sessions.
- Collaborate with external wellness experts to introduce seasonal wellness retreats, holistic therapies, and fitness events.
- Implement membership and loyalty programs to increase guest engagement and repeat business.
- Ensure a safe, engaging, and educational environment at Planet Trekkers, the hotel’s Kids’ Club.
- Work with the Recreation and F&B teams to curate fun and culturally enriching activities for young guests.
- Maintain high standards of safety, cleanliness, and child-friendly hospitality practices.
- Recruit, train, and mentor spa therapists, wellness instructors, fitness trainers, and kids’ club attendants.
- Conduct regular training programs focused on luxury service, treatment techniques, and product knowledge.
- Foster a culture of teamwork, motivation, and continuous professional development.
- Develop strategic marketing campaigns to promote spa treatments, wellness packages, and fitness programs.
- Implement upselling techniques to maximize revenue from spa services, wellness memberships, and retail sales.
- Collaborate with Sales & Marketing to promote wellness offerings via digital platforms, influencer partnerships, and special promotions.
- Monitor key financial metrics, including revenue, cost control, and profitability, ensuring financial targets are met.
- Build strong guest relationships by curating bespoke wellness journeys tailored to individual needs.
- Handle guest feedback and service recovery professionally, continuously enhancing offerings based on insights.
- Introduce VIP wellness experiences, spa memberships, and long-stay wellness packages.
- Stay updated on global wellness trends and introduce innovative treatments, fitness programs, and holistic practices.
- Ensure all wellness facilities align with IHG brand standards and contribute to the hotel's positioning as a premier wellness destination.
- Manage relationships with skincare, wellness, and fitness product suppliers to ensure high-quality offerings.
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