Director of Human Resources - InterContinental Phu Quoc

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR related actions where needed

• Create programmes to foster a positive work environment for all. Support and administer an annual team member satisfaction survey

• Educate and train managers on HR disciplines to foster productivity, and enhance performance

• Welcome and conduct new team member orientation

• Oversee maintenance of accurate and up-to-date personnel files and records for all employees

• Ensure hiring standards and applicable laws and regulations are followed

• Build great relations with outside contacts

Financial

• Help create the department’s annual budget and the setting of departmental goals

• Monitor staffing and labour standards to manage costs in all departments, including staff canteen and staff accommodation

• Mitigate financial risks associated with employee relations issues

• Identify and analyse local compensation and benefits practices to ensure financial competitiveness

Guest / Colleagues Experience

• Develop creative ways to inspire and motivate team members to provide guests / colleagues with a memorable experience

• Make time to interact with guests / colleagues to hear feedback and build relationships to understand how team members can increase guest satisfaction

• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community

• Ensure compliance with relevant employment laws and hotel or company policies and procedures

• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes

• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues

• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May also serve as manager on duty (MOD) on request.

• May assist with other duties as assigned by management

ACCOUNTABILITIES

This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.

WHAT WE NEED FROM YOU

1. Education: Bachelor’s degree / higher education qualification / equivalent

2. Service years in the field : 4 years’ of related experience in HR

3. Service years in supervisor/manager level: Some supervisory experience also preferred

4. Knowledge and skills:

• Ability to maintain confidentiality to the extent possible in all HR related matters

• Professional HR designation preferred

• Experience in managing company provided accommodation

5. Language: Local language (Vietnamese)

6. Preferred (if required):

Other languages preferred (English)

Prior experience of having lived and worked in a remote location

This position is open to both local and foreign applicants