Dockside Senior Host 餐厅主管
Marca do hotel: Hotel Indigo
Localização: China, Beijing, Xiamen
Hotel: Xiamen Haicang (XMNHC), No.18, 2ª North Binhu Road, distrito de Haicang, 361026
Número do trabalho: 108986
DUTIES AND RESPONSIBILITIES工作职责
· AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
· Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
监督部门工作程序手册中列出的各项规范的贯彻执行。
· Enforce shift hand over procedures
执行交接班程序。
· Enforce correct bill paying procedures
遵守正确的结账程序。
· Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc
有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。
· Supervise cash handling and banking procedures
监督现金的处理和存放程序。
· Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
· Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
· Deal with irregular payments
处理异常的付款情况。
· Supervise the maintenance of service equipment
监督服务设备的维护保养。
· Monitor standards of guest facilities and services
监督客用设施和服务的标准。
· Control stock and monitor security procedures
控制存货和监督保安成序。
· Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
· Supervise outlet service including Tea Lounge
监督餐厅及茶楼的服务。
· Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Manage special amenities and special events
特殊设施和活动的管理工作。
· Anticipate market changes and review operations when necessary
有效的预测市场的变化,并在必要时审评运营工作
· Up-sell property facilities
推销酒店的设施。
· Actively pursue cost saving measures
积极的实行节约成本的措施。
· Recycle wherever possible
尽可能再利用能源。
· Manage wage and beverage cost
管理工资和饮料成本。
· Forecasting
进行预测工作。
· Stock control
有效的控制存货。
· Analyze statistics and change your operations to reflect customer preferences
分析统计数据,按照客人的喜好改变运营方法。
· Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)
混合自己的轮班时间确保随时了解部门内发生的事情(如夜班,白班,周末和周一至周五班,间休,午餐时间和晚班)。
· Make conversation to guests during their order and find out their likes and dislikes as well as building rapport
在客人点餐时与客人交谈,发现客人的喜好,同时建立友善的关系。
· Other reasonable Ad hoc tasks assigned by supervisor
其他由上级分配的合理任务
岗位要求
必须有1年以上的餐厅管理经验
有较好的服务精神和沟通技巧
熟练掌握英语和中文
至少大专毕业
Quem somos
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