In Room Dining Supervisor - Six Senses Quexigal Palace (New Hotel Opening)

As In Room Dining Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
 

Duties and Responsibilities 

As In Room Dining Supervisor, I will assume full responsibility for the efficient operation of the department in the following areas:

• Review bookings and plan for the smooth operation of the department during each shift.
• Review daily arrivals and departures to ensure the proper handling of Special Guests, VIP Guests and Groups.
• Ensure that all service areas are inspected prior to opening, are clean, properly equipped and maintained to the highest standards.
• Supervise the In Room Dining Hosts’ team, assisting with scheduling, training, performance feedback and development.
• Handle guest feedback, inquiries and comments, ensuring that they are properly logged, addressed and followed up on.
• Ensure prompt and efficient service in accordance with Six Senses standards and guest expectations.
• Ensure all mise-en-place for In Room Dining service is correctly prepared prior to the start of service.
• Be present throughout service to monitor operations, support the team and ensure service standards are consistently maintained.
• Answer department telephone calls courteously and efficiently, using guests’ names whenever possible and always confirming orders.
• Maintain a good knowledge of all food and beverage menus, including food and wine, menu prices, daily F&B activities and outlet opening hours.
• Inspect the condition and cleanliness of menus and wine lists, ensure the required quantities are available, and update them whenever changes occur.
• Identify upselling opportunities and promote resort facilities and activities to enhance the guest experience and maximize revenue.
• Implement and maintain the guest recognition programme, paying particular attention to guests’ preferences, food likes and dislikes, allergies and special dietary requirements.
• Ensure all departmental equipment is clean, properly maintained and in good working condition.
• Maintain the highest standards of cleanliness and organization in the working area.
• Uphold Six Senses guidelines, operational procedures and service standards, ensuring that performance benchmarks are consistently achieved and exceeded.
• Strictly adhere to LQA standards and use guest feedback to identify opportunities for continuous improvement.
• Attend regular meetings, briefings and training sessions to remain informed about policies, procedures, special events, improvement plans and guest feedback.
• Be responsible for guest safety and comfort during emergencies, following evacuation procedures and acting as a point of contact for guests and emergency services when required.
• Ensure the privacy of guests, partners and residential owners, applying the highest level of protection to sensitive personal data and using confidential information solely for legitimate work-related purposes.
• Perform any additional tasks assigned by my supervisor or management.

Qualifications

To execute the position of In Room Dining Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1-3 years restaurant experience in a In Room Dining service or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Fluent in English and Spanish. I understand that additional languages are preferred.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable.  European visa or valid work permit required.

The above is intended to provide an overview of the role and responsibilities for an In Room Dining Supervisor at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Who we are

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.