Recreation Receptionist

Your Day-to-Day Responsibilities:

• Welcome and assist guests with a warm, friendly, and professional approach.
• Manage reservations, bookings, and scheduling for recreation activities and spa services efficiently.
• Provide guests with accurate information regarding recreational facilities, activities, programs, and hotel services.
• Maintain up-to-date guest profiles, booking records, and attendance documentation.
• Handle payments, billing, and cash transactions in accordance with hotel policies and procedures.
• Respond to guest inquiries, requests, and concerns promptly while ensuring a high level of customer satisfaction.
• Coordinate closely with the Recreation & Spa team to ensure seamless daily operations and exceptional guest experiences.
• Ensure the reception area and recreation facilities are consistently clean, organized, and welcoming.
• Promote hotel facilities, memberships, promotions, and wellness packages to maximize guest engagement and revenue opportunities.
• Adhere to all hotel health, safety, hygiene, and security standards and procedures.