宾客 关系 主任

职位概述

• Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
• 负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的会员相关服务。
• 在当班期间监督前厅部会员相关的运营情况，包括：
  • Maintenance of guest information
  • 维护客户信息
  • Monitor member bookings
  • 维护当地活动的信息 
  • Statistics of member occupancy
  • 统计会员入住情况
• Arrange check-in for members 为会员安排入住
  • Assist guest rooms to arrange rooms for guests
  • 协助客房为客人布置房间
  • Assist guest service manager in handling customer complaints
  • 协助宾客服务经理处理客诉
  • Revisit members' feeling of check-in
  • 回访会员的入住感受
• Supervise activities during shift including:
• 在当班期间监督活动，包括：
• Cash handling and Pos procedure
• 为客人安排房间的程序
• Learn about VIP accommodation
• 了解VIP住店情况
• Prepare birthday surprises for members
• 为会员准备生日惊喜
• Implement any complaints to members during their stay
• 实施对会员在住期间的任何投诉问题
• Prepare relevant information reports of members
• 准备会员的相关资料报告
• Return visit member check-in experience
• 回访会员入住体验