礼宾经理

工作职责：

Report on a regular basis to Assistant Front Office Manager on the performance of the Concierge.

负责向前厅部副经理汇报礼宾部运营信息

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

协调安排与其他酒店的活动，以便增进客户信息的交流和安排，最大化满足客人

Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

根据酒店的出租率和预测以及大规模的团队活动信息，特别是有提前或延迟到达及离店情况的前提下，为礼宾部员工准备高效的工作计划，安排轮休和假期。

Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently 

确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。

Conducts periodic departmental meetings.

定期举行部门会议

Provides constant feedback to hotel management and department heads concerning service issues, including guest desires, complaints and comments.

不断与酒店管理层和部门领导反馈关于客人期望、投诉和建议的问题

Additional duties as necessary and assigned.

根据工作需要分配任务

技能要求----

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly o the hotel, the band and the Company . 

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Problem solving, reasoning, motivating, organizational and training abilities

解决问题，评判，激励，组织和培训的能力

A high energy level and a passion for achieving results

高标准和激情完成目标

Strong Leadership skills in managing teams to drive for results

具有很强领导能力带领团队完成目标。

A passion for delivering superior results 

对于上级指派的任务有强烈热情去完成。

A passion for High level of customer service

高标准的，充满热情的对客服务。

Coaching skills

辅导技能。