Assistant Director of Housekeeping - InterContinental Los Angeles Downtown

About InterContinental Los Angeles Downtown

As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown’s historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality. 

The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; Sora, an upscale, intimate sushi restaurant; Dekkadance, an all-day dining international market experience; and Spire 73 – the tallest open-air rooftop bar in the Western Hemisphere – located atop the 73rd floor, boasting breathtaking 360-degree views. 

Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction.

InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers' Choice, Travel + Leisure World's Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant. 

The hotel offers a 70th-floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500-square-foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.’s infamous freeways to billboard-inspired headboards in each guest room reflecting L.A.’s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike.

Your day to day

People

• Assist in directing daily activities, plan and assign work ensuring you always have the right staffing numbers   
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance 
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties 
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties 

Guest Experience

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests 
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction 
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements 
• Carry out special requests from guests, VIPs, repeat visitors and club members  
• Help guests with their questions and complaints to achieve complete guest satisfaction 
• Look smart - wear your uniform with pride 

 Responsible Business

• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)  
• Perform other duties as assigned. May also serve as manager on duty 

Financial

• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability  

Maintain proper inventory levels managing cost per room for supplies and labor carry out the special requests from guests, VIPs, repeat visitors and club members  

What we need from you:

• High School Diploma / secondary education / equivalent 
• Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred 
• Must be fluent in local language and other languages preferred 
• You’ll be familiar with Microsoft Office, a building management program and/or any other reporting tools.
• Frequently bending, stooping, kneeling, climbing, and crawling
• Great communication skills, you’ll be warm, welcoming and easy to speak to 
• Frequently handling objects and equipment to maintain the facility 
• The hospitality business functions seven (7) days a week, twenty-four hours a day. The work schedule is based on the demands of the business you must be available days, nights, overnights, weekends, and/or holiday availability as required.
• Speaking, reading and writing in English in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals.
• In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
• All duties and requirements are essential job functions.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training. 

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities.   To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.    This position is classified as exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.