Консьерж
Бренд отеля: Межконтинентальный
Местоположение: США, Indiana, Indianapolis
Отель: Индианаполис (INDMK), 17 Вест Маркет Стрит, 46204
Job number: 134080
About IHG and the InterContinental Indianapolis
Opening in the fall of 2024, the InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.
Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.
At IHG we promise to give colleagues…
- Room to Belong: Enable
- Room to Grow: Enrich
- Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
- Thoughtful
- Cultured
- Remarkable
We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:
- Do the right thing
- Show we care
- Aim higher
- Celebrate difference
- Work better together
About this position
We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Building guest relationships through a swift, professional and highly personal service
- Collating and sharing expert local knowledge of events, places of interests and restaurants
- Resolving guest issues and using their feedback to improve guest satisfaction
- Delegating duties to your team while also setting exceptional standards
- Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality
- Leading the way as a brand ambassador to promote the hotel’s other businesses
Qualifications and Expectations:
- Communication and customer service skills
- Hands-on experience with brewing equipment
- Knowledge of various hot and cold beverage recipes and espresso production
- Strive for excellence in an eager and motivated manner
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Passion for coffee and coffee artistry
- A High School diploma / qualification. College and university degree would be a bonus
- At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline
- Fluent English and local language are essential, any additional languages would be great
- At least one years’ supervisory experience or equivalent combination of education and experience
О нас
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