Консьерж

Functions in the area of guest services.  Responsible for taking care of the individual needs of the guest.  Must be available for almost any kind of assistance a representative of the hotel can give.  Each guest will receive VIP treatment from the Concierge.

RELATIONSHIPS: 

• The Concierge serves as a liaison between the guest and the hotel. 
• In many cases the guest will come to the Concierge for delivery of services from other hotel departments. 
• Much of the effectiveness of the Concierge will depend on the cooperation from management and from fellow employees.

DUTIES AND RESPONSIBILITIES:

• Daily acknowledgment of hotel meetings, functions and hospitalities.
• Daily knowledge of VIP arrivals.
• Familiarizing themselves with In-house group meetings (pre-convention meetings in particular to know guests’ needs and possible requests.)
• Troubleshooter for guest problems and/or complaints (representing management’s desire to satisfy the guest.)
• Daily knowledge of the Rooms Forecast.
• To have good working knowledge of all hotel departments and their functions.
• Familiarity with emergency procedures.
• Effective coverage of the Concierge Desk during the hours of 7am to 11pm daily.
• Assist guest with inner-city travel.
• An excellent knowledge of the city and surrounding area.
• Be familiar with the Atlanta’s rapid transit system, MARTA.
• Familiar with the points of interest (museums, parks, special attractions, etc.)
• Arranging recreational and social activities for guest while in Atlanta (shows, tours, sports events).  Keep an updated list of all current events.
• Making reservations for The Americano.
• Extensive knowledge of Atlanta restaurants.
• Update the restaurant guide.
• Providing readily available transportation services.
• Assisting in car and limousine rentals.
• Handling all requests for flower ordering and delivery.
• An international and national hotel guide.
• Recommending and arranging tour itineraries.
• Following through with guest departure and return.