Координатор фронт-офиса

We are currently seeking for passionate and dynamic Front Office Coordinator professionals who pride themselves on their ability to deliver extraordinary of true hospitality.

Every day is different, but you’ll mostly be:

• Maintain effective communication with all related departments to ensure a smooth service delivery
•  Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
•  Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
•  Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
•  Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
•  Attend to all guest inquires, that are directed to them, in a professional and helpful manner
• Assist the Guest Service team in the lobby when required
•  Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members
•  Comply with the hotel environmental, health and safety policies and procedures

• degree in the hospitality field
• previous experiences in the Front Office Department within a hotel
• fluency in both written and spoken English