Front Office Manager at InterContinental Dubai Marina

Our guests’ memorable experiences must start somewhere. So why not with you? We’re looking for a new Front Office Manager at InterContinental Dubai Marina Hotel & Residences to take ownership of delivering exceptional first impressions – managing everything from Reception and Executive Club Lounge to Bell service and Concierge services.

InterContinental Dubai Marina Hotel & Residences is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the team, the hotel weaves together an international five-star presence.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team with finesse to deliver memorable guest experiences and the warmest of welcomes.
• Uphold brand excellence, ensuring impeccable service delivery and an unwavering attention to detail across every interaction with our international travelers.
• Oversee day-to-day operations with grace and empathy, engaging with guests on a personal level to anticipate their needs and exceed their expectations, demonstrating your intuitive understanding of hospitality and care.
• Motivate and uplift your diverse team, fostering an inclusive and empowering environment where every member feels valued and empowered to shine.
• Cultivate a culture of continuous growth and development, providing ample opportunities for team members to expand their skills and thrive within our organization.
• Maintain a comprehensive understanding of our hotel operations, from room rates to exclusive offerings, enabling you to anticipate and fulfill the unique needs of our guests. 
• Champion IHG guest loyalty, setting the bar high and consistently achieving excellence in IHG loyalty program benefits delivery.
• Innovate and strategize to elevate guest experiences and drive revenue growth, drawing insights from guest feedback and market trends to craft tailored solutions that leave a lasting impression.
• Leading budget preparation and revenue driving strategies at the front desk.

What we need from you

• Demonstrated leadership acumen in the luxury hospitality sector, with a track record of at least 3 years in managerial capacities.
• Deeply passionate about delivering exquisite service and curating unforgettable experiences.
• Exceptional communication and interpersonal finesse, adept at nurturing relationships and empowering a diverse team.
• Innate organizational prowess and a meticulous eye for detail, complemented by the ability to thrive in dynamic and demanding settings.
• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts all over the world and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.