Host/Hostess (Full Time) - InterContinental Houston

JOB OVERVIEW:

Welcome guests to restaurant, seat them, and accept payment when they are done.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.

People

• Promote teamwork and quality service through daily communication and coordination with other departments. 

Guest Experience

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available
• May be asked to handle guest complaints and special requests.

Responsible Business

• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques
• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
• May assist with other duties as assigned.

QUALIFICATION AND REQUIREMENTS

Basic reading, writing and math skills and 6 months of cash handling experience or food service experience.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit, quantities, and variances.
• May be required to work nights, weekends, and/or holidays.