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IT Manager - Pre-opening Regent Kuala Lumpur

Расположение:

Job number: 162245

2482x804-hotelit
2482x804-hotelit

 

Key Responsibilities 

1. IT Operations & Infrastructure Management 

  • - Oversee all hotel IT systems including network infrastructure, servers, PMS, POS, Wi-Fi, telephony, and guest-facing technologies  

  • - Ensure 24/7 system availability and minimal downtime across all business-critical systems  

  • - Manage preventive maintenance and lifecycle management of IT assets  

  • - Ensure seamless integration between all hotel systems and platforms  

Shape 

2. Guest Technology Experience 

  • - Ensure flawless performance of guest-facing systems (high-speed Wi-Fi, in-room technology, mobile check-in, smart room controls)  

  • - Support digital guest journey initiatives such as mobile apps, digital concierge, and contactless services  

  • - Resolve guest technology issues with speed, discretion, and minimal disruption  

  • - Continuously enhance in-room and digital experience innovation  

Shape 

3. Cybersecurity & Data Protection 

  • - Ensure robust cybersecurity frameworks are in place to protect guest and business data  

  • - Implement firewalls, encryption, access controls, and monitoring systems  

  • - Ensure compliance with data privacy regulations (local laws + IHG standards)  

  • - Conduct regular security audits and vulnerability assessments  

Shape 

4. Systems Management & Support 

  • - Manage Property Management System (PMS), Point of Sale (POS), and back-office systems  

  • - Ensure seamless integration across Rooms, F&B, Spa, and Finance systems  

  • - Provide technical support to all departments with minimal operational disruption  

  • - Coordinate with vendors for system upgrades and troubleshooting  

Shape 

5. Project Implementation & Innovation 

  • - Lead IT aspects of hotel renovations, upgrades, and pre-opening projects  

  • - Implement new technologies to enhance guest experience and operational efficiency  

  • - Evaluate and introduce emerging hospitality tech (AI, IoT, automation, smart rooms)  

  • - Ensure projects are delivered on time, within scope, and aligned with brand standards  

Shape 

6. Vendor & Stakeholder Management 

  • - Manage relationships with IT vendors, service providers, and telecom partners  

  • - Ensure service level agreements (SLAs) are met consistently  

  • - Collaborate with corporate IT teams and ownership stakeholders  

  • - Coordinate with all hotel departments to understand technology needs  

Shape 

7. Financial Management 

  • - Develop and manage IT budgets (CAPEX and OPEX)  

  • - Optimize costs while maintaining system reliability and performance  

  • - Provide business cases for technology investments and upgrades  

  • - Monitor licensing, subscriptions, and vendor contracts  

 

8. Training & Support 

  • - Train hotel staff on IT systems and digital tools  

  • - Provide user support and troubleshooting guidance  

  • - Ensure departments are fully enabled to use systems efficiently  

 

9. Compliance & Risk Management 

  • - Ensure compliance with IHG IT standards and audit requirements  

  • - Maintain disaster recovery and business continuity plans  

  • - Conduct regular system backups and recovery testing  

  • - Support incident response for IT-related disruptions  

 

Key Skills & Competencies 

  • - Strong technical expertise in hospitality IT systems  

  • - Cybersecurity awareness and risk management capability  

  • - Problem-solving and incident management under pressure  

  • - Strong stakeholder and vendor management skills  

  • - Ability to translate technical solutions into business value  

  • - High attention to detail and operational reliability mindset  

 

Qualifications & Experience 

  • - Bachelor’s degree in Information Technology, Computer Science, or related field  

  • - 5–8+ years of IT experience, with at least 2–3 years in hotel or hospitality IT management  

  • - Experience with PMS (Opera or similar), POS systems, and hospitality platforms  

  • - Knowledge of networking, cybersecurity, and cloud systems  

 

Preferred Experience 

  • - Pre-opening hotel or resort IT setup experience  

  • - Experience in luxury or ultra-luxury hotel environments  

  • - Exposure to smart room technologies, IoT, and guest-facing digital platforms  

  •  

 

Key Performance Indicators (KPIs) 

  • - System uptime and availability (PMS, network, POS, Wi-Fi)  

  • - Incident response and resolution time  

  • - Cybersecurity compliance and audit results  

  • - Guest satisfaction related to technology experience  

  • - IT cost efficiency and budget adherence  

  • - Successful delivery of IT projects and upgrades  

 

Regent Brand Lens (Differentiation) 

  • Technology must be invisible, seamless, and frictionless  

  • Enable intuitive luxury experiences without disrupting guest calm  

  • Ensure systems support anticipatory, personalized service delivery  

  • Balance cutting-edge innovation with discreet operational elegance  

  • IT is not support—it is a silent enabler of luxury storytelling  

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