In Room Dining Order Taker - InterContinental Bahrain

Could you be the perfect fit for our In Room Dining Order Taker position? With a dedication to offering a diverse range of food and beverage options delivered to the comfort of guests’ rooms. By tailoring each guest’s experience to their unique preferences, you’ll create some of our guests’ most lasting memories. 

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located in the business and leisure hub of the city, InterContinental® Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Bahrain promises to delight your palate.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Greet guests warmly and provide exceptional customer service.
• Take accurate food and beverage orders over the phone or through digital platforms.
• Ensure that orders are entered correctly into the system and communicated to the kitchen staff.
• Provide detailed information on menu items, including ingredients and preparation methods.
• Confirm guest preferences and dietary restrictions to tailor the dining experience.
• Coordinate with the kitchen and service staff to ensure timely delivery of orders.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain knowledge of daily specials, promotions, and hotel services.
• Assist in the preparation and setup of in-room dining trays and presentation.
• Uphold cleanliness and organization in the in-room dining area and equipment.

What we need from you

• This job requires ability to handle multiple incoming calls.
• Arabic speakers are preferred.
• Minimum of one (1) year experience in 5-star hotel or similar environment.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of food and beverage offerings.
• Excellent attention to detail and accuracy in order-taking.
• A friendly and positive attitude with a strong commitment to guest satisfaction.
• Proficient in using point-of-sale (POS) systems and other relevant technology.
• Reading and writing abilities are utilized often when recording orders, completing paperwork, etc.
• Availability to work flexible hours, including evenings, weekends, and holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.