Manager/Senior Manager, HIEX Operations

This role provides leadership to drive operations and the performance of Holiday Inn Express hotels within Greater China to maximize owner financial returns and brand performance.

Your day to day
• One point of contact for Holiday Inn Express hotels Owners and General Managers
• Managing great partnerships & relationships with Owners and hotel GMs to optimize the value of IHG brands and services, and to ensure compliance with quality and operational standards
• Responsible in achieving all Holiday Inn Express hotels Winning Metrics and RevPar within the assigned portfolios of hotels
• Drive hotel performance through providing support and guidance to hotel General Manager and/or Owner

What we need from you
• Bachelor’s degree or equivalent in Business Management / Hotel Management
• Previous corporate based hospitality roles (preferable)
• At least 5 years in hotel operations management experience. Preferably with prior experience in managing a cross-brand portfolio of hotels
• China work experience and fluency in Chinese required
• In-depth knowledge of operations to include quality, hotel operations, and marketing/sales principles.
• Excellent leadership capabilities
• Effective communication and presentation skills
• Excellent interpersonal skills to build relationships across key stakeholders
• Excellent problem solving, organizational skills & strong influencing and negotiating skills to deal effectively with different owners with balancing against IHG objectives
• Technology savvy with excellent administration ability