Менеджер по работе с клиентами Regent Experience (мандарин) - Regent Phu Quoc

At Regent, we strive to elevate our guests above the noise. As a Regent Experience Executive (Mandarin Speaking), you oversee daily operations while creating lasting impressions by understanding each guest’s needs and delivering the most personalized service throughout their stay.

You are the primary point of contact for guests, taking care of them throughout their entire journey with the resort — from pre-arrival to post-departure. You possess deep knowledge of all guest-related aspects, focusing on individual preferences and itineraries to craft truly memorable experiences.

You are entrusted with the special responsibility of caring for our Mandarin-speaking guests. As a fluent speaker who understands their culture and behavior, you are well-positioned to guide the team in delivering culturally appropriate and thoughtful service.

You build and maintain strong relationships with colleagues across all resort departments. You supervise and ensure that the team follows established Standard Operating Procedures (SOPs) and consistently demonstrates Regent Service Behaviors.

In your leadership role, you support and develop your team through regular check-in conversations, training sessions, and by actively involving team members in driving resort goals.