Reservations / Instant Service Agent

As Instant Service / Reservations Agent at InterContinental Double Bay, you will be responsible for providing exceptional customer service by efficiently managing guest expectations, responding to inquiries, and ensuring a seamless experience. Your primary objective will be to communication, accurate information dissemination, and personalized assistance, thereby contributing to the overall success and reputation of our hotel.

YOUR DAY-TO-DAY

• Coordinate with other hotel departments to ensure guest requests and special requirements are accommodated.
• Respond to guest inquiries and concerns promptly and professionally, providing exceptional customer service.
• Respond promptly to in-house guest inquiries and requests, assisting with making additional bookings for services such as spa appointments, restaurant reservations, or local tours.
• Coordinate and facilitate efficient room service orders, ensuring accurate delivery and guest satisfaction by promptly addressing any concerns or special requests.

WHAT WE NEED FROM YOU

• Friendly Persona
• Time management skills
• Neat Personal Presentation
• Experience working in a similar role for 1 year
• Opera PMS knowledge will be highly regarded
• Strong written & verbal communication skills
• The ability to multi-task and prioritise workload
• A team player
•  Impeccable attention to detail.

WHAT YOU CAN EXPECT FROM US: 

• Complimentary membership to our hotel Gym: Fit Collective 
• Paid birthday leave and proactive health days
• Free duty meal on shift
• Popular hotel perks and discounts on our partner platform 
• The best employee discounts across our IHG Hotels for accommodation, food and beverage! 
• Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

We are proud to be part of the team at InterContinental Sydney Double Bay, and we know you will be too!

So, join us and you’ll become part of our ever-growing global family.