Агент по бронированию

Crowne Plaza Canberra is looking for a full-time Reservations Agent to join our team. As a Reservations Agent, you will be assisting in the day-to-day operations of Reservations Department with inquiries and bookings, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skill under the general guidance of the Reservations Manager.

A little taste of your day to day

• Assist in the efficient day-to-day operation of Reservations Department, optimising hotel occupancy and average rate. 
• Create a positive hotel image in every interaction with internal and external customers.
• Ensuring customer service is of the highest possible standard that product standards are achieved. 
• Maintain intimate knowledge of departmental standards and procedures.
• Maintaining accurate reports of booking correspondence.
• Keeps abreast of all modifications to accounting policies and procedures
• Interact with department and hotel team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Work effectively with customers and colleagues from different viewpoints, cultures and countries.
• Attend and participate in briefings, meetings and training sessions as scheduled. 
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Develop rapport with regular clients and booking agents.

What we need from you: 

• Knowledge of Opera PMS preferred
• Proficient in the use of Microsoft Office
• Proven communication skills across, phone, email & face to face style interactions
• Problem solving and organizational abilities
• Literate and tech-savvy - you’ll need a good grasp of basic maths, computer skills and strong communication skills
• Drive for results and excelling organisational skills to manage tight deadlines, balancing & prioritising long and short-term goals
• Flexible and adaptable to change
• Must have working rights for Australia 

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Paid Birthday Leave
• Hotel Perks like accommodation and Food & Beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

We are proud to be IHG and we know that you will be too #Gofurthertogether.