Reservations Agent (Full Time) | InterContinental Sanctuary Cove Resort

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove.  Surrounded by 4.2 hectares of lush landscaping with the show-stopping beach lagoon at the centre, the Resort has 251 distinctive rooms all boasting private balconies, 15 diverse indoor and outdoor meeting and events spaces and 5 restaurants & bars.

At InterContinental Sanctuary Cove Resort we are looking for a Full Time Reservations Agent to join our team.

Under the general direction of the Reservation Manager you will be responsible for all group activities relevant to the Reservations Department such as assisting with inquiries and bookings, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills.

Your day-to-day

• Assist in the efficient day-to-day operation of the Reservations Department, optimising hotel occupancy and average rate.
• Ensuring customer service is of the highest possible standard; that product standards are achieved.
• Regularly obtain and evaluate guest feedback.  Handling any concerns in a timely manner and inline with company standards.
• Accurately process reservations, amendments and cancellations 
• Be confident and knowledgeable in all special promotion procedures and loyalty programs
• Maintaining accurate records of booking correspondence
• Assist in preparation of statistical reports as requested by the Revenue Manager
• Assist in updating Standard Operating Procedures and reference guides as required, and adhering to outlined policies and procedures.
• Maintain intimate knowledge of departmental standards and procedures
• Assist Front Office as required with various tasks.
• Develop and maintain cohesive working relationships within immediate team, and wider hotel team
• Attend and participate in briefings, meetings and training sessions as scheduled

What we need from you

Qualifications –

• Completion of high school (Year 12)

Experience –

• Ability to develop rapport within a short time frame
• Previous experience with Opera, Microsoft Word/Excel and Holidex Plus desirable. Ability to adopt new programs readily and quickly.
• Previous experience in a Reservation role is preferred

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including :

• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay for even further

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.

To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com

Follow us on Instagram and Facebook- @intercontinentalsanctuarycove

Follow us on Linkedin- https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/

**You must have full working rights in Australia**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.