Reservations Trainee - voco The Hague/Crowne Plaza Amsterdam-South/Holiday Inn Voorburg: IHG Academy

Taking care of the daily tasks written in the checklist and daily reports. Supporting the Cluster Reservations team with:

• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Processes advance deposits on reservations. Monitors advance deposit requirements.
• Tracks future room availabilities based on reservations. Assists in preregistration activities when appropriate.
• Helps develop room revenue and occupancy forecasts.
• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done. 
• Your own project from school

• Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
• Ensuring the quality of the hotel product is always at the highest possible level.
• Making sure all procedures are followed according to voco™, Crowne Plaza and Holiday Inn brand standards and IHG guidelines.
• Ensuring all procedures regarding safety & security are followed closely.
• Be aware of the Service Operations Standards and procedures of the departments.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams. 
• Responding to telephone inquiries and replying to emails in a timely manner.
• Living the voco™, Crowne Plaza, and Holiday Inn brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences. 
• Effectively communicate with customers over the phone, through email, or in person.
• Your own project from school

• Passion for hospitality
• Student at Hotel Management on University level (HBO) or Business Administration
• Strong organizational skills.
• Pro-active attitude and eye for detail with a natural drive for continuous improvement.
• A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™, Crowne Plaza and Holiday Inn service standards
• Excellent communication skills in English. Another language is always a plus