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JOB OVERVIEW

           Develop business through direct sales solicitation for an assigned territory or market segment(s). 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

•  Be charming by being approachable, having confidence and showing respect.

•  Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

•  Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES   

Our People

• Achieve personal and team goals as assigned.
• Perform other duties as assigned

Financial Returns

• Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.      Actively prospect and qualify new business. 
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.      Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. 
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures 
• Maintain client files and update information daily in accordance with established departmental policies and procedures.  Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business 
  • Other contacts as needed (Professional organizations, community groups)
• May assist in developing and implementing sales plans.  May also participate in the annual budgeting and planning process.

Responsible Business

• Participate in all community relations activities

Guest Experience

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.  Disseminate sales-related information to other departments as appropriate.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.      Entertain clients in accordance with established company and hotel policies and guidelines.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.     

ACCOUNTABILITY

This job is a sales professional with established sales goals. 

QUALIFICATIONS AND REQUIREMENTS

Bachelors  degree in Hotel related field  plus 3-5 years sales or marketing related experience, or equivalent combination of education and experience.  Related degree preferred.  Prior hotel sales experience preferred.  Must speak fluent English.

This job requires ability to perform the following:

• Frequently  standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions,  and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• May be required to work nights, weekends, and/or holidays.