Security and Risk Manager - Pre-opening Regent Kuala Lumpur

- Develop and implement a comprehensive security strategy aligned with Regent and IHG standards  

- Oversee all security operations including access control, surveillance, patrols, and incident response  

- Ensure 24/7 coverage across all areas (guest spaces, villas, beach, back-of-house, perimeter)  

- Maintain a visible yet discreet security presence  

- Conduct regular risk assessments covering physical security, operational risks, guest safety, and external threats  

- Develop and maintain a comprehensive risk register and mitigation plans  

- Anticipate and manage risks associated with high-profile guests, events, and VIP movements  

- Lead crisis preparedness and business continuity planning  

- Ensure security protocols are seamless and non-intrusive, preserving guest privacy and comfort  

- Manage VIP and high-profile guest security requirements with discretion  

- Support concierge and guest relations teams for secure, personalized experiences  

- Handle sensitive situations with professionalism and confidentiality  

- Develop and implement emergency response plans (fire, medical, natural disasters, security threats)  

- Conduct regular drills and training for all colleagues  

- Ensure all fire and life safety systems are fully operational and compliant  

- Coordinate with local emergency services and authorities  

- Ensure compliance with local laws, licensing requirements, and safety regulations  

- Maintain readiness for internal audits and corporate security reviews  

- Ensure adherence to IHG safety and security standards  

- Investigate incidents, prepare detailed reports, and implement corrective actions  

- Protect hotel assets including physical property, cash, inventory, and intellectual assets  

- Implement loss prevention strategies to reduce theft, fraud, and misuse  

- Conduct investigations into internal and external incidents  

- Manage security systems including CCTV, access control, alarms, and analytics platforms  

- Evaluate and implement advanced security technologies  

- Ensure data security and integration with IT systems where applicable  

- Recruit, train, and lead a high-performing security team (including outsourced providers if applicable)  

- Ensure team is trained in guest interaction, emergency response, and conflict management  

- Foster a culture of vigilance, professionalism, and service orientation  

- Conduct performance management and continuous development  

- Work closely with Engineering (fire/life safety), HR (employee safety), and IT (cybersecurity alignment)  

- Liaise with local law enforcement, intelligence agencies, and government bodies  

- Support large events, group movements, and high-risk operations  

- Ensure security practices align with sustainability and ethical standards  

- Promote a safe and inclusive environment for guests and colleagues  

- Support broader ESG and duty-of-care initiatives  

- Strong expertise in security operations and risk management  

- Crisis management and decision-making under pressure  

- High level of discretion, integrity, and professionalism  

- Investigative and analytical capabilities  

- Leadership and team development skills  

- Strong communication and stakeholder management  

- Bachelor’s degree in Security Management, Criminal Justice, Hospitality, or related field  

- 6–10 years of experience in security/risk management, preferably in luxury hotels or resorts  

- Experience managing large, open or complex environments (resorts, integrated developments)  

- Certifications in security, risk management, or safety (preferred)  

- Background in military, law enforcement, or corporate security  

- Pre-opening or major renovation experience in luxury properties  

- Experience handling VIP/high-profile guest security  

- Number and severity of security incidents  

- Response time and effectiveness during incidents  

- Compliance audit scores and regulatory adherence  

- Loss prevention metrics (shrinkage, fraud reduction)  

- Staff training completion and drill effectiveness  

- Guest safety perception and satisfaction scores  

Deliver “invisible security”—guests feel safe without noticing security presence  

Maintain absolute discretion and confidentiality, especially for VIP clientele  

Balance proactive vigilance with refined guest interaction  

Enable seamless luxury experiences without operational friction  

Security is not enforcement—it is a quiet assurance of trust and comfort