Спа менеджер

A little taste of your day-to-day

• Approach Spa branding in a positive and ‘can do’ manner
• Instill brand values and standards into staff so they fully understand and believe in the brand
• Maintain brand standards on a day to day basis
• Contribute to brand review, so brand remains relevant and appropriate to customer needs
• Induct staff thoroughly, ensuring a comprehensive understanding of the company, the Spa, and customers, their role and your expectations
• Train staff, utilising company courses, so they perform to company expectations
• Develop staff, so they can progress within the company, and fulfil career aspirations
• Prescribe programmes that enhance member’s lifestyles, and promote behaviour change
• Design and deliver a programme of classes that meets member’s needs, and brand standards
• Instruct members in the use of facilities and gym equipment, so it is safe, fun and beneficial
• Constantly monitor Spa competitors, using information to recommend changes to Spa strategies
• Liaise with Director of Operations over best approaches to marketing, and monitor success of each initiative
• Handle all enquiries and sales tours professionally and skilfully aiming to maximise conversions
• Manage the membership enquiry system, fully utilising it in line with guidelines
• Drive all other secondary spend activities in Spa (including personal training, guest fees, class income) ensuring effective marketing, sales promotion, sales and after sales service
• Achieve Spa Gross Operating Profit targets
• To assist in review of the annual budget and identify short term objectives to achieve targets
• Establish and attain key business objectives relating to all areas of Spa performance
• Review financial performance on a daily, weekly, monthly basis, take remedial action as appropriate. 

What we need from you

• Minimum of 5 years of experience in spa management, ideally within a luxury hotel or resort environment
• Strong knowledge of luxury spa operations, treatments, and wellness services
• Proven experience in team leadership, budgeting, and financial management
• Strong business acumen, with experience in driving revenue and managing expenses
• Bachelor's degree in Hospitality Management, Spa Management, or a related field is an advantage
• Pre-Opening Experience is an advantage

What you can expect from us

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life including impressive room discounts, and some of the best training in the business.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.