Телефонный оператор
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Philippines, Quezon City
Philippines, Pasig City
Отель: Manila Galleria (MNLCP), Ortigas Ave, Corner Asian Development Bank Ave, 1100
Job number: 139012
A hotel telephone operator's job description includes answering calls, directing calls, and providing information to guests:
- Answering calls: Greet guests by name and answer calls within a few rings
- Directing calls: Use the switchboard to direct calls to guest rooms, staff, or departments
- Providing information: Provide information about hotel services, public events, and guest services
- Taking messages: Take messages for guests and management and deliver them to the correct person
- Performing wake-up calls: Log wake-up call requests and perform wake-up calls
- Monitoring systems: Monitor automated systems like fire alarms and telephone equipment when maintenance is closed
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