ANAインターコンチネンタルホテル東京 - Club InterContinental Agent

*** Local hiring position***
To apply, candidate must have proper visa or permanent resident qualification in Japan.

Job Overview

Regard each Club InterContinental guests as VIP, providing exceptional service throughout their stay, from check-in to check-out, within the Brand Standards of the hotel. Deliver True Hospitality while overseeing operations to optimize guest satisfaction.

At InterContinental Hotels & Resorts^® we prioritize the cultivation of a sense of uniqueness, cosmopolitanism, and being In-the-Know among our guests. In achieving this, we rely on you to:

• Display charm through a welcoming attitude, confidence, and respectful demeanour.
• Stay in the moment by understanding and anticipating guests’ needs, demonstrating attentiveness, and taking on the responsibility to efficiently accomplishing tasks.
• Make it memorable by having profound knowledge, sharing stories, and presenting your distinctive qualities to shape moments that leave a lasting impact and create a sense of significance for guests.

Duties and Responsibilities

• Reports directly to and communicates with the Club InterContinental Manager on all pertinent matters concerning guest services, colleagues, and hotel operations.
• Ensures that IHG One Rewards and InterContinental Ambassador benefits and recognition are provided to all members staying in the hotel.
• Maintains profile and information of VIPs and regular guests.
• Performs club operations tasks during assigned shift including but not limited to:
• Check-in and Check-out as per Brand Standard
• Room assignments, amenities, special requests to all arriving guests
• Monthly Upselling Target
• IHG One Rewards Monthly Enrollment Target
• Attending to all guests and inter-departmental hotel queries and requests during the shift – Phone, Email, and In-house
• Supports Breakfast, Afternoon Tea, and Cocktail Service
• Cash Handling and Banking Procedure
• Maintains appropriate standards of conduct, uniform, appearance, and grooming based on employee handbook.
• Understands HACCAP and practices food sanitary policies. 
• Attends Departmental daily operations briefings together with other Club InterContinental Team members, and ensures to be knowledgeable on the hotel’s soft metric scores and target, both daily and month to date.

Requirements

• Proficient English / Japanese communication skills – writing and speaking
• Intermediate knowledge in Microsoft Office and Opera System
• Intermediate problem-solving abilities
• Intermediate experience in Food and Beverage services
• Minimum 1 year of experience in front office / guest services-related operations or an equivalent combination of education and experience