Assistant Director of Housekeeping - Regent Santa Monica Beach

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As the Assistant Director of Housekeeping, you play a pivotal role in ensuring the highest cleanliness, service, and efficiency standards in our housekeeping and laundry department. With a strong emphasis on laundry operations, this position supports the Director of Housekeeping in managing the daily activities of the housekeeping colleagues, ensuring all guest rooms, public spaces, and back-of-house areas are impeccably maintained to meet the expectations of our discerning guests.

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes. 
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Develop and implement standard operating procedures by Regent Santa Monica Beach 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations. 
• Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, laundry areas, heart-of-house areas, and amenities. 
• Assist in overseeing all housekeeping and laundry operations, ensuring efficiency and adherence to Regent standards. 
• Develop and implement standard operating procedures to maintain the highest levels of cleanliness and presentation throughout the resort.
• Provide strong leadership and guidance to the housekeeping team, including managers, administrators, quality control inspectors, room attendants, house attendants, laundry attendants, and uniform colleagues. 
• Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
• Work closely with the housekeeping team and other departments to ensure a seamless and uplifting experience. 
• Address guest feedback and concerns promptly, striving to exceed expectations and maintain the resort’s reputation for excellence.
• Lead the laundry team to ensure timely and high-quality processing of all resort linens, guest laundry, and uniforms.
• Monitor laundry operations to maintain fabric quality and implement sustainable practices to optimize efficiency and reduce costs.
• Stay updated with innovative laundry techniques and technologies to improve service delivery continuously.
• Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards. 
• Monitor performance, provides training and support and addresses any operational challenges to ensure that all housekeeping tasks are completed to the highest standard each day. 
• Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products. 
• Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.
• Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place. 
• Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service.
• Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team.
• Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and appropriate ergonomics practices.
• Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products.
• Coordinate with the Concierge and Front Desk teams to ensure timely guest and special services delivery.
• Foster effective communication and collaboration with other departments, such as Guest Experience, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction. 

What We need from you:

• Proven experience in a leadership role in a housekeeping department, within a luxury hotel preferable.
• Experience in an upscale hospitality union environment is a plus.
• Bachelor’s degree in hospitality management or a related field, preferred.
• Strong knowledge of laundry and housekeeping operations, including cleaning techniques, equipment, and industry best practices
• Bachelor’s degree in hospitality management or a related field, preferred.
• Proficiency in laundry management software and equipment.
• Exceptional organizational and time management skills with the ability to prioritize and delegate effectively.
• Exceptional attention to detail and commitment to the highest cleanliness and guest service standards.
• Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hotel departments.
• Proficiency in hotel property management systems and related software
• Strong problem-solving and decision-making abilities.
• Familiarity with sustainability practices and initiatives within the hospitality industry.

What you can expect from us: 

The salary pay range for this role is $80,000.00 to $90,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us how you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.