Assistant Hygiene & Quality and Continuous Improvement Manager (Thai Nationality Only)
Hotel Brand: InterContinental
Location: Thailand, Hua Hin
Hotel: IC - Hua Hin Resort (HHQHA), 33/33, Petchkasem Road, Prachuabkhirikhan, 77110
Job number: 167974
Manager
InterContinental Hua Hin Resort
Position Summary
The Assistant Hygiene & Quality and Continuous Improvement Manager is responsible for supporting the implementation, monitoring, and continuous enhancement of Food Safety, Health & Safety, Quality Assurance, Brand Standards, and Continuous Improvement initiatives across the resort. This role works closely with department heads to ensure compliance with IHG standards, local regulations, and resort operating procedures while driving operational excellence and guest satisfaction.
Key Responsibilities
Hygiene & Food Safety Management
- Support the implementation and maintenance of Food Safety Management Systems (FSMS), HACCP, and hygiene standards throughout the resort.
- Conduct regular hygiene inspections and audits in kitchens, restaurants, bars, stewarding, receiving, storage, and other operational areas.
- Monitor food handling, storage, preparation, and sanitation practices to ensure compliance with IHG standards and local regulations.
- Investigate hygiene-related incidents, identify root causes, and implement corrective actions.
- Coordinate pest control programs and ensure accurate record keeping.
- Maintain hygiene documentation, certifications, permits, and audit records.
Quality Assurance & Brand Standards
- Monitor compliance with InterContinental Hotels Group (IHG) brand standards and quality requirements.
- Conduct internal quality audits and support preparation for corporate and external audits.
- Analyze guest feedback, guest satisfaction surveys, online reviews, and quality metrics to identify opportunities for improvement.
- Work collaboratively with departments to implement corrective and preventive actions.
- Support quality improvement projects that enhance the guest experience.
Continuous Improvement
- Promote a culture of continuous improvement and operational excellence across the resort.
- Facilitate process improvement initiatives using problem-solving and root-cause analysis methodologies.
- Track departmental action plans and ensure timely completion of improvement activities.
- Develop reports, dashboards, and performance metrics to monitor progress.
- Identify opportunities to improve efficiency, productivity, service quality, and cost effectiveness.
Health, Safety & Environmental Compliance
- Support workplace health and safety programs in accordance with company standards and legal requirements.
- Participate in risk assessments, safety inspections, and accident investigations.
- Monitor compliance with environmental, sustainability, and waste management initiatives.
- Support emergency preparedness programs and safety awareness campaigns.
Training & Development
- Conduct hygiene, food safety, quality, and compliance training for colleagues.
- Facilitate orientation and refresher training programs.
- Coach departmental representatives on hygiene standards and continuous improvement activities.
- Promote awareness of quality and safety standards throughout the resort.
Reporting & Administration
- Prepare weekly and monthly reports on hygiene, quality, audit findings, and improvement initiatives.
- Maintain accurate records of inspections, audits, training, and corrective actions.
- Support budget planning and procurement related to hygiene and quality programs.
- Perform other duties as assigned by the Director of Quality and Continuous Improvement or Resort Management.
Qualifications
- Bachelor's Degree in Food Science, Hospitality Management, Public Health, Quality Management, Environmental Health, or related field.
- Minimum 3-5 years of experience in Quality Assurance, Hygiene Management, Food Safety, or Hospitality Operations.
- Experience in luxury hotels or international hospitality brands is preferred.
- Knowledge of HACCP, ISO standards, Food Safety Management Systems, and quality management principles.
- Strong analytical, auditing, problem-solving, and project management skills.
- Excellent communication and interpersonal skills.
- Good command of English, both spoken and written.
- Proficient in Microsoft Office applications and reporting systems.
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