Concierge Agent

Join our extraordinary world!

 

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. Located in the prestigious West Bay area of Doha, Crowne Plaza Doha West Bay welcomes you to a new and better way to do business travel. This modern and stylish 314 room hotel is just 20 km away from Hamad International Airport and offers easy access to Qatar’s shopping, financial, and diplomatic district. It is a few minutes’ drive from City Center Mall, Doha Exhibition Centre, the Corniche, Souq Waqif, Lusail City, Katara and The Pearl, making it easy for guests to enjoy the iconic places that Qatar has to offer

 

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Building guest relationships through a swift, professional and highly personal service

● Collating and sharing expert local knowledge of events, places of interests and restaurants

● Resolving guest issues and using their feedback to improve guest satisfaction

● Delegating duties to your team while also setting exceptional standards

● Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality 

● Leading the way as a brand ambassador to promote the hotel’s other businesses

 

What We need from you:

● Communication and customer service skills

● Hands-on experience with brewing equipment 

● Local Knowledge

● Strive for excellence in an eager and motivated manner

● Possess the ability to work under pressure

● Demonstrate exceptional timekeeping and reliability

● At least four years‘experience in an upscale hotel / equivalent environment as a Concierge or related discipline

● Fluent English and local language are essential, any additional languages would be great

● At least one years’ supervisory experience or equivalent combination of education and experience

 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
 

So, join us and you’ll become part of our ever-growing global family.