Front Office Supervisor | Full Time | Holiday Inn West Perth

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether our guests are traveling on business or for fun, enjoying a quick night, or relaxing for the week, we thrive on making our guests stays brighter and helping them create memories that will last a lifetime. Irresistible smiles are our specialty...so, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Historical charm meets modern chic at Holiday Inn West Perth. Conveniently located along Hay Street, our hotel provides easy access to shopping and dining options in the heart of West Perth and Subiaco. Iconic landmarks such as Kings Park and Botanic Garden, and the Fraser Avenue Lookout are located only moments away from the hotel, offering the best views of the city. Guests can ease into the comfort of one of our 101 modern and comfortable rooms and enjoy some amazing food from our delicious menu at Perth’s favourite Italian restaurant – Julio’s. 

As a Front Office Supervisor, you’ll be the person our Guest Service Agents and Hotel Service Team Members turn to for support, while guests will also rely on you to handle transactions, offer local insights and anticipate every detail of a seamless experience... you’ll also create the warm atmosphere that makes our guests feel at home.   

Every day is different, but you’ll mostly be: 

• Kicking off truly memorable guest experience with the warmest of welcomes. 
• Leading the way – managing guest experiences, team performance and hotel operations. 
• Coaching, mentoring, onboarding and training of team members. 
• Assist when required, with preparing department rosters. 
• Ensure team member timecards and schedules are maintained and updated on a daily basis.  
• Be responsible for opening and closing duties to ensure correct cashiering procedures are followed in accordance with hotel standards.  
• Inspiring and motivating the team to achieve monthly targets. 
• Ensuring all team members provide our guests and each other with exceptional customer service throughout all guest touch points. 
• Championing guest loyalty- You will acknowledge IHG® One Rewards members and returning guests, while encouraging the same behaviours throughout the Front Office team.  
• Taking, managing, and receiving payments for guest bookings. You will assist in maintaining procedures for security of monies, transactions, and guest security.   
• Making the check-in and check-out process feel swift and seamless while having authentic conversations with guests to resolve issues, queries or concerns.  
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations. 
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations. 

What we need from you:

• Minimum 1 year experience in a Front Office related position. 
• Previous experience leading a team is not a requirement however highly regarded. 
• Qualifications in Hotel or Hospitality Management or Front Office related field preferred.
• Excellent written and verbal communication skills and ability to communicate with varied audiences.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Availability to work a rotating roster, including, mornings, evenings, weekends and Public Holidays. Open availability is highly advantageous.
• Literacy skills - reading, writing and basic math's skills
• A team player, ability to work in a fast-paced environment and priorities your own workload as well as jump in and help your colleagues as needed.
• Fluency in the local language - extra language skills would be great, but not essential.
• Computer System savvy, you’ll have experience using hotel property management (OPERA) and point of sale system (Infosays) or other similar relatable systems.

Applicants must have unrestricted Australian working rights.

What you can expect from us:

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay for even further

We are proud to be IHG and we know you will be too.  Visit www.http://careers.ihg.com to find out more about us.