Housekeeping Coordinator - Regent Kuala Lumpur (Pre-opening)
Otel Markası: Regent
Konumlar: Malezya, Kuala Lumpur
Otel: RE - Kuala Lumpur (KULKM), Lot 20034, Seksyen 67, 50400
Job number: 167612
Your day to day
People
-Attend morning briefing.
-Responsible for all calls incoming to the Housekeeping Coordinator Desk and to convey the messages accordingly.
-Receive, record, and transmit guest requests accurately.
-Maintain records related to day-to-day operations of Housekeeping.
-Report guest complaints/issues, if any, to Housekeeping Manager and communicate within Rooms Division for prompt follow-up recovery actions.
-Maintain key cards control, responsible for the department keys and room master key cards.
-Maintain and update the Housekeeping data board with the required information.
-Allocate tasks for each colleague on duty according to the operation requirement and be aware of their locations in the resort.
-Responsible for entering accurate room status and monitor and investigate room discrepancies if any.
-Prepare in-room amenity list for arrival, in-house, and pre-departure.
-Prepare Refreshment Gallery (minibar) consumption list for replacement
-Post laundry charges, only when it exceeds the amount of complimentary service per standard, to the guest folio accordingly.
-Communicate with the Regent Service Centre immediately for guest complaints, issues, accidents and injuries (for both guests and colleagues) as received from all Housekeeping colleagues in all sections on duties.
-Prepare monthly sales report for minibar, laundry, dry-cleaning and any other miscellaneous sales.
-Record and report missing/broken items in guest rooms & public areas. Ensure the report is well arranged for easy tracking.
-Handle Lost & Found property procedure and enquires in regards.
-In coordination with Engineering department, report and follow up on repair and maintenance work. In case of needing to setup an OOO room, the request must be permitted by the Executive Housekeeper.
-Ensure scheduled periodic works are carried out and track records for further follow-ups.
-Assist Housekeeping leaders for preparing the monthly report, and budget if required.
-Maintain working area and equipment in a proper state of cleanliness and repair.
-Maintain good relations with Housekeeping colleagues and other interfacing departments, in particular with Front of House and Engineering.
-Comply with the hotels health, safety and hygiene policies and adhere to conduct personnel grooming and hygiene standards.
-Perform any other duties which may be assigned by the management from time to time.
People
Commitment: You are dedicated to your work and always intend to perform as best as possible. You do not go home before your tasks are finished or carefully handed over to your colleagues.
Growth mind-set: You believe that you can always improve and develop skills, by facing challenges, learning from mistakes and genuinely listen to feedback.
Ambition: You are eager to learn more and enthusiastic to continuously improve your knowledge and skills in order to become a real Regent connoisseur.
Pro-active attitude: You are driven by intrinsic motivation and are always one step ahead in doing daily tasks and anticipating guests’ needs.
Knowledgeable: You make sure you have excellent product knowledge and know how to develop the knowledge of your team members.
Consistency: As a Head of Department you make sure consistent service is provided and quality always meets the standards set by the resort.
Team player: Together with the team you work towards a common goal and you understand the importance of your role within the team while always willing to support your colleagues.
Guest Experience
-Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. -Provide adequate retraining as needed.
-Routinely perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest suites to ensure guest satisfaction.
-Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
-Carry out special needs and requests of the guests, VIP’s and repeat visitors.
Responsible Business
-Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” -initiatives (example: container recycling and cleaning agents).
-May maintain procedures for security of lost and found items.
-Perform other duties as assigned. May also serve as manager on duty.
Financial
-Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
-Maintain proper inventory levels managing cost per room for supplies and labor Carry out the special requests from guests, VIPs, repeat visitors and club members
What we need from you
Graduate Degree/ Diploma in hospitality and hotel management / secondary education / equivalent plus four years of housekeeping and experience including some supervisory training/experience. Must speak fluent English.
How do I deliver this?
At Regent, we want you to be your best every day. You can show this by delivering our Regent Service Style and living our Regent People Attributes to enable an uplifting experience.
Regent Brand Service Style
Delivering a harmonious flow - At Regent, we deliver an uninterrupted flow of natural calm to our guests. We do this by removing tension and friction creating a sense of total serenity.
Acting with thoughtful kindness - At Regent, we’re gracious hosts considerate, generous, kind and above all thoughtful. We do things without being asked. Our service comes from the heart. Our instinctive personality and flair always shine through.
Curating decadent moments - As Regent, we create moments of awe -whether large or small these touches of discreet opulence inspire our guests. We do this through our knowhow, as real connoisseurs. We do this through our knowledge of guests, as real people.
Regent People Attributes
Anticipative - Think on your feet. Use initiative & intuition. Work in a harmonious flow.
Discreet and Detailed - Strong attention to detail. Act on knowledge to provide personalised and meaningful moments. Respectful of privacy and boundaries.
Thoughtful and Kind - Genuine and warm. Service from the heart.
Quietly Proud - Humble service. Proud of Regent’s heritage. Self-assured but never arrogant. Committed & dedicated.
Elegant and Engaging - Well mannered. Sense of charm and style. Understanding & sensitive.
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