西餐厅领班/服务员 F&B Service Captain/Attendant

DUTIES AND RESPONSIBILITIES 工作职责
• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.
o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operating equipment is clean and in working order.
o 确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.
o 按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to the Restaurant, by using the Bar/Restaurant name.
o 迎客人光临餐厅，使用酒吧或餐厅的名称。
o Inquiring if they have a reservation and noting it in the reservation book if they do.
o 询问客人是否有预订，如有预定在预订册上做记录。
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book.
o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
o Being attentive to guest requests.
o 周到的满足客人要求。
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
• 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
• Take telephone bookings and document in the Reservation book according to restaurant standards.
• 接听电话订位并按餐厅的规范在预订冊上记录。
• Train wait staff and bus staff in hostess standards.
• 按领位员的标准培训员工。
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
• 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

.Experience –经历
• 1 years related experience or an equivalent combination of education and experience.
• 1年相关工作经历，或与此相当的教育和相关工作经验结合的背景。