Club Lounge Attendant | Part-Time | InterContinental Melbourne The Rialto

At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to deliver personal and enriching experiences.

If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Club InterContinental team.

Your Day to Day

As a Club Lounge Attendant, you'll be responsible for delivering personalised service and ensuring our Club Lounge guests enjoy an exceptional and memorable experience.

• Deliver exceptional guest service and ensure guest satisfaction remains your top priority
• Welcome guests warmly and provide a personalised, luxury experience throughout their stay
• Recognise IHG One Rewards members, VIPs, and returning guests, providing special attention and service
• Ensure all Club Lounge, food and beverage, and Front Office service standards are consistently maintained
• Set up, prepare, and close the Club Lounge in accordance with operational standards
• Maintain the cleanliness, presentation, and organisation of the Club Lounge throughout the day
• Serve food and beverages in line with hotel standards and specifications
• Demonstrate excellent knowledge of menu offerings, beverages, hotel facilities, and local attractions
• Assist guests with enquiries and ensure all requests are followed through to completion
• Perform check-in and check-out procedures in accordance with hotel standards when required
• Meet and greet VIP guests and escort them to the Club Lounge as appropriate
• Promote hotel services and identify opportunities to upsell room categories, dining experiences, and hotel facilities
• Process financial transactions accurately and follow all cash handling and reconciliation procedures
• Complete daily and weekly cleaning schedules and maintain high presentation standards
• Wash, polish, and maintain glassware, crockery, cutlery, and equipment to the highest standard
• Support the training and onboarding of new team members where required
• Attend departmental meetings, briefings, and training sessions
• Communicate guest feedback, operational issues, and service opportunities to leaders in a timely manner
• Build positive working relationships with colleagues across all hotel departments
• Complete ad-hoc duties as required to support the successful operation of the hotel

What We Need From You

• Previous experience in a hotel, hospitality, food and beverage, guest relations, or customer service role is highly regarded
• A passion for hospitality and delivering exceptional guest experiences
• Outstanding communication and interpersonal skills
• A friendly, professional, and confident approach when interacting with guests
• Ability to anticipate guest needs and resolve issues with care and attention to detail
• Strong organisational skills and the ability to multitask in a fast-paced environment
• Excellent grooming and presentation standards
• A positive attitude and willingness to work collaboratively as part of a team
• Knowledge of food and beverage service standards is highly regarded
• Cash handling and point-of-sale experience is advantageous
• Responsible Service of Alcohol (RSA) certification in Victoria
• Flexibility to work a rotating roster, including mornings, evenings, weekends, and public holidays
• Must have the legal right to live and work in Australia

What We Offer

• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Ongoing learning and development opportunities to support your career growth within IHG
• Transfer of entitlements as you move and grow within the IHG family

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.