Housekeeping Manager - Holiday Inn Express Hyderabad Hitec City

Key Responsibilities

Operational Management

• Manage the day-to-day housekeeping operations of the hotel.
• Ensure all guest rooms, public areas, and service areas meet IHG cleanliness and quality standards.
• Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house facilities.
• Monitor room status and coordinate closely with Front Office to ensure room availability and guest satisfaction.
• Ensure timely cleaning and preparation of rooms for arrivals and departures.

Team Leadership

• Recruit, train, coach, and develop housekeeping colleagues.
• Conduct regular performance reviews and provide constructive feedback.
• Prepare staff schedules and duty rosters based on occupancy levels and operational requirements.
• Foster a positive work environment that promotes teamwork and employee engagement.

Quality & Guest Experience

• Handle guest complaints and special requests promptly and professionally.
• Ensure compliance with IHG guest service standards and brand requirements.
• Monitor guest feedback and implement corrective actions to improve service delivery.
• Drive continuous improvement initiatives to enhance guest satisfaction scores.

Inventory & Cost Control

• Manage housekeeping budgets and control departmental expenses.
• Monitor usage of cleaning chemicals, guest supplies, linen, and operating equipment.
• Conduct regular inventory checks and maintain adequate stock levels.
• Coordinate with suppliers and Purchasing department for housekeeping requirements.

Health, Safety & Compliance

• Ensure compliance with hotel safety procedures and local health regulations.
• Maintain proper handling, storage, and usage of cleaning chemicals.
• Conduct regular safety training and audits within the department.
• Ensure lost and found procedures are followed according to hotel policy.
• Support sustainability and environmental initiatives as per IHG Green Engage standards.

Coordination & Communication

• Work closely with Front Office, Engineering, Security, and other departments to ensure smooth hotel operations.
• Coordinate room maintenance requirements with Engineering.
• Participate in daily operations meetings and management discussions.

Qualifications & Experience

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or related field.
• Minimum 3–5 years of housekeeping experience in a branded hotel environment.
• At least 1–2 years of supervisory or managerial experience.
• Knowledge of housekeeping operations, cleaning standards, and inventory management.
• Familiarity with hotel management systems (Opera preferred).