Waitress - IHG Cairo Citystars

Waitress

At InterContinental Cairo Citystars, we don’t just serve meals—we create exceptional dining experiences where every guest feels valued, welcomed, and special. Behind every memorable meal is a team dedicated to delivering outstanding service and creating unforgettable moments. That’s where you come in.

We are looking for a friendly, professional, and service-oriented Waitress to join our team at InterContinental Cairo Citystars. You will play an essential role in delivering exceptional food and beverage service, ensuring that every guest enjoys a personalized and memorable dining experience that reflects our luxury hospitality standards.

From welcoming guests and presenting menus to taking orders and serving food and beverages with attention to detail, you’ll help create an outstanding atmosphere for our guests. If you are passionate about hospitality, enjoy interacting with people, and thrive in a fast-paced environment, this is your opportunity to make a difference.

Ready to turn every meal into a memorable experience? Join us and help us deliver exceptional hospitality—together.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Welcome guests warmly and provide attentive, personalized service throughout their dining experience.
• Present menus, explain food and beverage options, and recommend dishes based on guests’ preferences.
• Take food and beverage orders accurately and communicate them clearly to the kitchen and bar teams.
• Serve food and beverages professionally, ensuring presentation and service meet InterContinental’s luxury standards.
• Set up tables and ensure that the restaurant is clean, organized, and ready to welcome guests.
• Maintain excellent knowledge of menu items, ingredients, preparation methods, daily specials, and promotions.
• Anticipate guests’ needs and respond promptly to requests to ensure a smooth and enjoyable dining experience.
• Monitor guest satisfaction throughout the meal and handle concerns professionally, reporting any issues to the supervisor when necessary.
• Recognize VIP guests, returning guests, and IHG One Rewards members, providing personalized attention whenever possible.
• Process guest bills and payments accurately in accordance with established cashiering procedures.
• Coordinate closely with colleagues, supervisors, kitchen staff, and other departments to ensure smooth restaurant operations.
• Maintain awareness of food safety, hygiene, and sanitation standards at all times.
• Ensure service stations are clean, organized, and fully stocked throughout the shift.
• Communicate guest feedback, special requests, and operational concerns to the relevant team members.
• Attend daily briefings, departmental meetings, and training sessions as required.
• Follow hotel policies, Standard Operating Procedures (SOPs), and InterContinental brand standards.
• Maintain excellent grooming, personal hygiene, and a professional appearance at all times.

What we need from you:

• A degree or diploma in Hospitality Management or a related field is preferred.
• Previous experience in a restaurant or food and beverage service role is an advantage.
• Good command of English and Arabic; additional languages are preferred.
• Excellent communication and interpersonal skills.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• A friendly, professional, and guest-focused attitude.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of food and beverage service standards and restaurant etiquette.
• Basic computer skills and the ability to handle orders and payments accurately.
• Strong teamwork, problem-solving, and time-management skills.
• A commitment to maintaining high standards of cleanliness, food safety, and personal hygiene.
• Flexibility to work different shifts, including evenings, weekends, and public holidays.

What you can expect from us: 

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life, impressive room discounts, and some of the best training in the business.   

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.   

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well, both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.   

So, join us and you’ll become part of our ever-growing global family. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.