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宾客 关系 主任

2482x804-hotelfrontoffice
2482x804-hotelfrontoffice
Crowne Plaza-endorsed-logo-plum-rgb-horz-en-eps
Crowne Plaza-endorsed-logo-plum-rgb-horz-en-eps

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Shaanxi, Xi'an

Hotel: Xi'an (SIAZQ), No. 1 Zhu Que Zhong Road, 710061

Número de trabajo: 118689

职位概述

  • Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
  • 负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的会员相关服务。
  • 在当班期间监督前厅部会员相关的运营情况,包括:
    • Maintenance of guest information
    • 维护客户信息
    • Monitor member bookings
    • 维护当地活动的信息 
    • Statistics of member occupancy
    • 统计会员入住情况
  • Arrange check-in for members 为会员安排入住
    • Assist guest rooms to arrange rooms for guests
    • 协助客房为客人布置房间
    • Assist guest service manager in handling customer complaints
    • 协助宾客服务经理处理客诉
    • Revisit members' feeling of check-in
    • 回访会员的入住感受
  • Supervise activities during shift including:
  • 在当班期间监督活动,包括:
  • Cash handling and Pos procedure
  • 为客人安排房间的程序
  • Learn about VIP accommodation
  • 了解VIP住店情况
  • Prepare birthday surprises for members
  • 为会员准备生日惊喜
  • Implement any complaints to members during their stay
  • 实施对会员在住期间的任何投诉问题
  • Prepare relevant information reports of members
  • 准备会员的相关资料报告
  • Return visit member check-in experience
  • 回访会员入住体验

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