管事副经理/主管

People
Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers 
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 
Train colleagues to make sure they deliver with compliance and to the standards we expect 
Recommend or initiate any HR elated actions where needed 

Guest Experience
Make sure all food and beverage equipment is in operational condition and regularly cleaned 
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs 
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction