餐饮 服务员

Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

Communicates to his/her superior any difficulties, guest comments and other relevant information 

 与上级领导交流有关疑难，客人意见和其它相关信息。

Establishes and maintains effective employee working relationships

     与员工建立并保持良好的工作关系。

Attends and participates in daily briefings and other meetings as scheduled

      参加和参与每日的例会和其它计划好的会议。

Attends and participates in training sessions as scheduled

      参加和参与计划好的培训课程。

Prepares for service by ensuring:

      确保部门的以下各项工作就绪为客人提供服务：

Grooming is impeccable and in accordance with ICHG personal presentation standards 

       遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

Outlet equipment is clean

       设备干净

Equipment is sorted and stored

       设备分类且存放好

Glassware is polished 

       玻璃器皿擦亮 

Flatware is polished 

       擦亮餐具

China is clean 

       清洁瓷器

Waiter stations are prepared

       准备好服务台

Cutlery is placed for buffet and table service

       摆放好自助餐桌上的餐具

Tables are set

       摆设好餐台

Reservations are read and familiarized

       阅读并熟悉预订

Special occasions are ready

       准备好特别活动

Music is on

       放音乐

Lighting is on

       开灯

Outlet is ready for service and guest comfort

       酒吧准备就绪为客人提供舒适的服务。

Carries out effective service by ensuring:

高效的提供服务：

Guests are greeted and seated

       迎宾并安排客人就坐

Daily specials are explained and upsold

       说明并推销每日特价

Food orders are processed accurately

       准确的下餐单

Trays and tray jacks are effectively used

       有效的利用托盘和托盘架 

Food orders are taken quickly

       快速的为客人写餐单

Payment methods are handled accurately 

确的处理付款方法

Working areas are cleaned and re-set quickly

       快速的清洁工作区和重新布置

Bar is clean

       清洁的酒吧

Used ashtrays are regularly cleaned

       定时清理用过的烟灰缸

Guests are conversed with in relation to the food and beverage products

 与客人谈论有关的餐饮产品

Carries out effective beverage service by ensuring:

      通过确保以下内容高效的提供饮品服务：

Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

       遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

       与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

Promoting and selling cocktails to guests

       向客人推销鸡尾酒

Making and presenting cocktails

       调配和装饰鸡尾酒

Coffee and tea is served hot and in accordance with standard

 按规范提供热的咖啡和茶

Take appropriate action to resolve guest complaints

      正确处理客人的投诉。

Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货。

Performs related duties and special projects as assigned

      承担相关的职责和安排的特别项目。

Maintain and execute Finance standards and procedures 

遵照所有财务标准工作程序。