宾客 服务 经理 Gerente de servicio al huésped
Marca del hotel: Holiday Inn
Ubicación: China, Beijing, Guiyang
Hotel: Guiyang City Center (KWECC), No.22 Nanchang Road, Nanming District, 550002
Número de trabajo: 120753
What is the job?
● Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
● Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
● Keeping close contact with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer complaints promptly
● Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
● Excellent verbal and written communication skills
● Ability to deal with difficult interactions and work under pressure
● Managerial experience working in a customer service function
● Flexibility to respond to a variety of different work situations
● A passion for delivering an exceptional level of guest service
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
En IHG, hemos hecho una promesa. Como uno de los principales grupos hoteleros del mundo, estamos aquí para ofrecer una verdadera hospitalidad para el bien. Hacer que nuestros huéspedes y colegas se sientan bienvenidos, cuidados, reconocidos y respetados, en cualquier parte del mundo. ¿Quieres ser parte del viaje?
Travel is a journey. We help make it a joy.
Comenzando con una cálida y acogedora bienvenida para todos los huéspedes, ya sea que viajen por negocios o por diversión, disfrutando de una noche rápida o relajándose durante la semana. En Holiday Inn®️ nos esforzamos por hacer que las estadías de nuestros huéspedes sean más brillantes, ayudándolos a crear recuerdos que durarán toda la vida. Las sonrisas irresistibles son nuestra especialidad. Debemos saber que hemos estado en nuestro viaje desde 1952. Así que si puedes ayudarnos a difundir la alegría de viajar a todos, nos encantaría darte una cálida bienvenida a la familia Holiday Inn®️.
¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.
