总经理 – 全服务酒店(大中华全区域) /GERENTE GENERAL – HOTEL DE SERVICIO COMPLETO (REGIÓN DE LA GRAN CHINA)
Marca del hotel:
Ubicación: China, Shanghái, Shanghái
Hotel: Corp Shanghai, 2º piso, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, distrito de Pudong, 200120
Número de trabajo: 100169
Your day to day
Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
Develop, implement and monitor team member succession planning to ensure future bench strength
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
Oversee HR related actions in accordance with company rules and policies
Effectively managing owner relationship and partnership include all key stake holders
Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
Speak to guests – ask for their feedback and build relationships
Prepare annual capital, cash flow and sales and marketing plans.
Analyse financials to drive revenues, future profitability and maximum return on investment
Use distribution channels and technology platforms to drive revenue and maximise market share
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position
Ensure a safe and secure environment for guests, colleagues and hotel assets
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organisations, activities and businesses
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
Perform other duties as assigned. May also serve as manager on duty
What we need from you
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Five to ten years of prior hotel management experience, or equivalent combination of education and experience
Experience required may vary based on size and complexity of operation
Must speak fluent English and preferably to be able to converse in local language
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