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总经理 - 昆山花桥华邑酒店 Gerente General - HUALUXE Kunshan Huaqiao

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Marca del hotel: HUALUXE
Ubicación: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAKH), Edificio A, No.888 Shangyin Road, ciudad de Huaqiao, 215332

Job number: 125836

Role Purpose

As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. 

Key Accountabilities

People 

  • Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
  • Develop, implement and monitor team member succession planning to ensure future bench strength.
  • Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
  • Oversee HR related actions in accordance with company rules and policies.

Guest Experience

  • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
  • Drive improvement in guest satisfaction goals. 
  • Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
  • Speak to guests – ask for their feedback and build relationships.

Financial

  • Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
  • Analyse financials to drive revenues, future profitability and maximum return on investment.
  • Use distribution channels and technology platforms to drive revenue and maximise market share. 
  • Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 

Responsible Business

  • Ensure a safe and secure environment for guests, colleagues and hotel assets. 
  • Act as public relations representative to raise awareness of hotel and brand in local community.
  • Drive team member involvement in community organisations, activities and businesses.
  • Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
  • Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
  • Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
  • Experience required may vary based on size and complexity of operation.
  • Must speak fluent English and Chinese.
  • Other languages preferred.

En IHG, hemos hecho una promesa. Como uno de los principales grupos hoteleros del mundo, estamos aquí para ofrecer una verdadera hospitalidad para el bien. Hacer que nuestros huéspedes y colegas se sientan bienvenidos, cuidados, reconocidos y respetados, en cualquier parte del mundo. ¿Quieres ser parte del viaje?

En HUALUXE®️ Hotels and Resorts, buscamos personas que den vida a la cultura y el patrimonio chinos. Como la primera marca hotelera internacional de lujo diseñada en torno a los huéspedes chinos, nuestros colegas no solo reconocen nuestros valores, sino que los mejoran. 

Etiqueta. Rejuvenecimiento en la naturaleza. Reconocimiento de estatus. Habilitación de espacios. Esto es lo que vienen a buscar nuestros huéspedes. Lo que esperan y lo que le permitiremos ofrecer. En cada acción, en cada interacción y en cada detalle de nuestro diseño y servicio de lujo.

¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.

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