Assistant Housekeeping Manager - InterContinental Hayman Island Resort

About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards
• Handling complaints and special requests to keep every guest happy
• Checking that public areas, rooms, suites, equipment, and linen exceed guest expectations and are and in line with the IHG Way of Clean
• Carry out special requests from guests, VIPs, repeat visitors and IHG Rewards Club members
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods
• Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards
• Maintaining inventory levels, preparing budgets, and driving productivity

What we need from you

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience. 
• Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.
• Must be able to speak local language(s).

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

For our InterContinental Hayman Island team we offer:

• World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.

• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.

• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training, and optional courses.

• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.