Servicio de líder de equipo de banquetes 宴会领班

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

• Ensure the restaurant is ready to receive guests prior to opening and that both pantry staff and tables are ready in line with opening standards

确保在开始营业前餐厅准备就绪，备餐部员工和餐桌服务员都遵守开始营业规范。

• Ensure restaurant operating equipment is clean and in working order

确保餐厅运营设备的清洁并正常工作。

• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

按照酒店的规定保持工服和个人仪表的高标准。

• Welcoming guests to the Restaurant, by using the Restaurant name

迎客人光临餐厅，使用餐厅的名称。

• Being attentive to guest requests

周到的满足客人要求。

• Deliver food within shortest time, ensure hot dish serves in hot, cold dish serve in cold.

确保食品在最短时间内送达，并保证上菜温度，热菜要热，凉菜要凉

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

• Take telephone bookings and document in the Reservation book according to restaurant standards

接听电话订位并按餐厅的规范在预订冊上记录。

• Train wait staff and bus staff in hostess standards

按领位员的标准培训员工。

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

• Maintain responsibility of cleanliness of pantry area 

保持备餐区的清洁。

• Assist with beverage service

协助饮料服务。

• Assist with food service

协助食品服务。

• Maintain detailed knowledge of menu, including daily specials

对菜单有具体的了解，包括每日特价。

• Ensure tables are cleared quietly and efficiently

确保迅速且高效的清理餐桌。

• Carry food and beverage trays in a safe manner to minimize breakages

安全的举餐盘使破损将到最低。

• Complete dockets accurately and clearly

准确和清楚的填写收据。

• Maintain current information on all general activities of the hotel

了解当前酒店所有的活动。