Director de servicio - InterContinental Singapore

YOUR DAY TO DAY 

• Assists in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget  
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation   
• Prepares and administers detailed on boarding program for new staff. Provide input for probation and formal performance appraisal discussions in line with company guidelines   
• Regularly communicates with staff and maintains good relations. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance   
• Hotel Representative - Create a positive hotel image in every interaction with internal and external customers while always adhering to hotel brand standards. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.  
• Maintain high level of product knowledge of special programs, events and current Hotel information in the hotel in order to recognize and respond to guests needs 
• Reports directly to and communicates with the Rooms Division Manager and/or Assistant Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.   
• Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods.  Cooperates, coordinates and communicates with other hotel departments as required.   
• Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems   
• Financial Aspect - Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds  
• Crisis Management - Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures.   

WHAT WE NEED FROM YOU 

• Diploma or equivalent in Hotel Management, Marketing, or related field. 
• Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.  
• Related experience in a luxury hotel is preferred.  
• Strong presentation, communication, written and oral skills 
• Adaptable in shifting working schedules and may be required to work nights, weekends, and/or holidays. 
• Strong interpersonal skills to develop and foster beneficial relationships  
• High level of passion, enthusiasm and drive for result 
• High level of common sense and high skill of problem solving and decision making 
• Problem solving, analytical, reasoning, motivating, organizational and training abilities 
• Career switchers are welcome/At least 2 years of managerial experience in the service industry