Duty Manager at InterContinental Residences Dubai Business Bay & Crowne Plaza Business Bay (Pre-Opening)

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Duty Manager and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Supervise the front desk team and ensure smooth operations during shifts.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Handle guest inquiries, requests, and complaints, resolving issues in a timely and satisfactory manner.
• Coordinate with other hotel departments to ensure guest needs are met.
• Monitor and maintain the hotel's reservation system, ensuring accurate and up to date information.
• Train and mentor front desk staff, providing guidance and support as needed.
• Assist in the development and implementation of front office policies and procedures.
• Conduct regular inspections of the front desk area to ensure cleanliness and organization.
• Prepare reports and analyze data related to front office operations and guest satisfaction.
• Stay updated on hotel services, facilities, and promotions to provide accurate information to guests.

Ideally, you should possess some or all the following qualifications and experience:

• Preferably candidates with pre-opening hotel experience.
• Previous experience in a supervisory role in a hotel front office department
• Strong leadership and management skills
• Excellent interpersonal and communication skills
• Ability to handle guest concerns and complaints with tact and professionalism.
• Proficiency in computer systems and hotel management software
• Knowledge of front office operations, including check-in/check-out procedures and reservation systems
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work well under pressure and handle challenging situations.
• Flexibility to work shifts, including weekends and holidays.
• Fluency in written and spoken English, additional languages a plus.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.