Ama de llaves ejecutiva - InterContinental San Antonio (Apertura del nuevo hotel)
Hotel Brand: InterContinental
Location: United States, Texas, San Antonio
Hotel: San Antonio Riverwalk (SATPN), 111 E. Pecan Street, 78205
Número de trabajo: 123742
Role Purpose
As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.
Key Accountabilities
People
- Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Guest Experience
- Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
- Carry out special requests from guests, VIPs, repeat visitors and club members.
- Help guests with their questions and complaints to achieve complete guest satisfaction.
- Look smart - wear your uniform with pride.
Responsible Business
- Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
- Reunite items with owners - and log any lost and found property.
- Perform other duties as assigned. May also serve as manager on duty.
Financial
- Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
- Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members.
Key Skills & Experiences
- High School Diploma / secondary education / equivalent.
- Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
- Must be fluent in local language and other languages preferred.
En IHG, hemos hecho una promesa. Como uno de los principales grupos hoteleros del mundo, estamos aquí para ofrecer una verdadera hospitalidad para el bien. Hacer que nuestros huéspedes y colegas se sientan bienvenidos, cuidados, reconocidos y respetados, en cualquier parte del mundo. ¿Quieres ser parte del viaje?
Como la primera y más global marca de hoteles de lujo del mundo, InterContinental Hotels & Resorts ha sido pionera en viajes internacionales desde la década de 1940, nos apasiona compartir nuestro reconocido conocimiento internacional y sabiduría cultural en un entorno verdaderamente impresionante. Todos nos enorgullecemos de ser auténticos embajadores de la marca InterContinental®️ y para formar parte de la marca tendrás sed de viajar, pasión por la cultura y aprecio por la diversidad. Creamos experiencias inspiradoras para aquellos que buscan una perspectiva más rica del mundo. Si desea disfrutar de un mundo de oportunidades, nos gustaría darle la bienvenida a la marca de hoteles de lujo más internacional del mundo.
¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.
