Food & Beverage Captain

Key Responsibilities

1. Guest Experience Excellence

• Deliver luxury-level personalized service to all guests.

• Welcome and escort guests when required.

• Anticipate guest needs and preferences.

• Handle guest complaints promptly and professionally.

• Ensure VIP guests receive special attention and recognition.

2. Operational Leadership

• Supervise daily restaurant or outlet operations during shifts.

• Assign sections and responsibilities to service staff.

• Monitor the quality and timing of food and beverage service.

• Ensure all tables are set according to brand standards.

• Maintain smooth communication between service team and kitchen.

• Ensure completion of the outlets opening and closing checklist.

• 3. Service Standards & Brand Compliance

• Ensure compliance with service standards and brand guidelines.

• Monitor staff grooming and appearance standards.

• Ensure correct table setup, and service sequence.

• Maintain cleanliness and organization of the outlet.

• Maintain and monitor the hygiene standards as per the SOP.

• 4. Team Leadership & Training

• Conduct daily shift briefings.

• Train team members on menu knowledge, service etiquette, and upselling techniques.

• Coach staff to improve performance.

• Support management in performance evaluation.

• 5. Sales & Revenue Enhancement

• Promote signature dishes, specials, beverages & Promotion.

• Encourage and train the service staff on upselling and suggestive selling.

• Support outlet revenue targets and average check improvement.

• 6. Quality Control

• Check food & beverage quality before serving guests when possible.

• Ensure order accuracy and proper presentation.

• Monitor guest feedback and service flow.

• 7. Administrative Duties

• Assist in preparing staff schedules when required.

• Assist in making store requestion and supervisor the issuing process.

• Support inventory control and equipment management.

• Ensure POS system accuracy and correct billing procedures.

• Grooming & Professional Standards

Qualifications & Requirements

• High school certificate; or Diploma
• Previous experience in a similar position is preferred.
• Ability to work effectively in a team and under pressure.
• Good communication skills and a positive attitude.
• Flexibility to work shifts, weekends, and public holidays as required.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.