About Us
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to display of Brand Service Behaviors- Dare to Connect:
·Dare to make the first move
·Adapt to the moment
·Relate to the business
·Enable quality downtime
Your day to day
People
•Drive a great working environment for teams to thrive – linking up departments to create sense of one team
•Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
•Train colleagues to make sure they deliver with compliance and to the standards we expect
•Recommend or initiate any HR related actions where needed
•Interact with outside contacts: guests, vendors, and other contacts as needed
Financial
•Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans
•Monitor hotel spend and always look for opportunities to optimise sales whilst minimising waste
•Negotiate sales prices within booking guidelines
Guest Experience
•Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey
•Build long term relationship with planners and hosts to increase loyalty to the brand
•At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event including space, meeting/break flow, menu and design etc. to improve meeting efficiency
•Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting
•Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience
·Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
·Welcome the group and conduct the 60’ meeting brief prior the start of the meeting / session
·Enable high productivity whilst maximizing downtime
·Relate to business needs and make sure team prioritizes the things that help our guests get their business done
·Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day
·Analyze and action against client satisfaction surveys to improve services
·Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience
Responsible Business
•Raise the awareness and reputation of your hotel and the brand locally
•Ensure guest safety is a priority with minimal interruptions or problems
•Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment
•Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
What we need from you
•A confident communicator with strong interpersonal strong skills
•Business language and tools acumen
•Bachelor's Degree/higher education qualification/equivalent in hospitality or related field
•3+ years total experience in a catering setting or related field
•Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience
•Must speak local language(s)
•Position may have additional qualifications per brand standards
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
