Franchise Hotel - Front Office - Guest Relations - Lobby Hostess
Hotel Brand: VOCO Hotels
Location: United Arab Emirates, Dubai
Hotel: VX Monaco Hotel – Dubai World Islands - (DXBCA)
Job number: FRDXBCA3520
Esta oferta de empleo es para un puesto en un hotel propiedad de un franquiciado independiente y operado por él, no por IHG ni sus filiales. IHG no participa en las políticas o prácticas de contratación o empleo diario de los franquiciados.
Al hacer clic en el botón Aplicar, estará solicitando un puesto en un hotel de franquicia de propiedad y operación independiente, no en IHG ni en sus filiales, e IHG no será su empleador.
About Us
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels
Your day to day
· Guest Reception:
Greet and welcome guests upon arrival, ensuring a seamless check-in experience in the lobby and on the guest yacht.
· Guest Yacht Duties:
Act as the primary point of contact for guests aboard the yacht, assisting with inquiries, coordinating special requests, and ensuring comfort.
· Information and Assistance:
Provide guests with accurate information about hotel services, local attractions, and yacht facilities.
· Coordination with Other Departments:
Work closely with the Front Office, Housekeeping, and F&B teams to ensure guests' requests and needs are met efficiently, both on the hotel premises and on the yacht.
· Service Excellence:
Maintain a high level of hospitality and professionalism at all times, creating a warm and welcoming atmosphere for guests in all areas.
· Problem Resolution:
Handle guest complaints or issues promptly, ensuring satisfaction and reporting any unresolved matters to the manager.
· Safety and Compliance:
Ensure all safety protocols and guest security measures are adhered to, especially while onboard the yacht.
· Yacht-specific Duties:
Facilitate yacht embarkation/disembarkation processes for guests, liaise with the yacht crew, and coordinate luxury services during yacht stays.
What we need from you
Languages Required: Fluency in English; proficiency in additional languages, such as Arabic, is an advantage.
Years of Experience: Max - 5 / Min - 1
· Friendly and patient personality
· High-Energy – A Glowing Personality
· Experience in guest relations or hospitality roles, preferably in a luxury environment.
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.
