Front Office Manager - InterContinental Indianapolis
Marca del hotel: InterContinental
Ubicaciones: Estados Unidos, Indiana, Indianápolis
Hotel: IC - Indianapolis (INDMK), 17 W Market St, 46204
Job number: 166589
Hiring Salary: USD 65,000.00 - 75,000.00 YEARLY
Manager of Front Office
About IHG and the InterContinental Indianapolis
The InterContinental Indianapolis brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.
Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.
At IHG we promise to give colleague:
Room to Belong: Enable
Room to Grow: Enrich
Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
Thoughtful
Cultured
Remarkable
We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:
Do the right thing
Show we care
Aim higher
Celebrate difference
Work better together
About the Manager of Front Office position
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Daily Operations
Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
Engaging with guests to build personal relationships and remedy any complaints.
Conducting regular front office inspections to ensure we’re making the right first impression.
Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.
Training team members on PBX procedures and taking the lead during an emergency or crisis
Review daily arrivals, departures, VIP guests, group blocks, and special requests to ensure seamless guest experiences.
Serve as the primary hotel leader during assigned shifts, making decisions to ensure smooth hotel operations.
Team Leadership
Supervise, train, coach, and develop front office colleagues to maximize engagement and performance.
Scheduling, attendance management, performance reviews, and disciplinary processes.
Support onboarding and training of new team members to ensure compliance with brand and hotel standards.
Financial & Administrative
Review room inventory, occupancy forecasts, and revenue opportunities in partnership with Revenue Management.
Ensure proper billing, routing, and posting procedures are followed and discrepancies are resolved promptly.
Monitor upselling initiatives and coach the team to maximize room upgrade and ancillary revenue opportunities.
Qualifications and Expectations:
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
The salary range for this role is $65,000 - $75,000. This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401k, and many other benefits to eligible employees.
Quiénes somos
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Información importante:
- El rango salarial indicado es la escala salarial de menor a mayor que, de buena fe, creemos que pagaríamos por este puesto en el momento de esta publicación. En última instancia, es posible que paguemos más o menos que el rango publicado, y el rango puede modificarse en el futuro. La posición salarial de un empleado dentro del rango salarial se basará en varios factores, incluida la educación relevante, las calificaciones, las certificaciones, la experiencia, las habilidades, la antigüedad, la ubicación geográfica, el rendimiento, el turno, los requisitos de viaje, las métricas basadas en ventas o ingresos y las necesidades comerciales u organizacionales.
- Ninguna cantidad de pago se considera salario o compensación hasta que se gane, se adquiera y se pueda determinar. El monto y la disponibilidad de cualquier bonificación, comisión u otra forma de compensación asignable a un empleado en particular permanecen a discreción exclusiva de la Compañía a menos que y hasta que se paguen y pueden modificarse a discreción exclusiva de la Compañía, de conformidad con la ley.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- Si necesita adaptaciones razonables durante el proceso de solicitud, haga clic aquí.
- IHG no acepta solicitudes, consultas ni currículos no solicitados de agencias de contratación o personal. Haga clic aquí para ver nuestra política de agencia.
- Si usted es residente o está solicitando una vacante de trabajo en el estado de Washington, haga clic aquí para leer sobre las ventajas aplicables.
Hiring Salary: USD 65,000.00 - 75,000.00 YEARLY
